Risk-free
Return Policy
Every order is backed by our 30-Day Comfort Guarantee. If your pet doesn't take to it, we'll make it right.
30-Day Comfort Guarantee
Contact us within 30 days of delivery and we'll arrange a replacement, exchange, or refund. Gently used items are fine — pets need a few nights to decide.
How to start a return
Email [TODO: support@calmpawzzz.com] with your order number and a short note about what didn't work. We'll reply within [TODO: X] business hours with next steps.
Return shipping
[TODO: confirm who pays return shipping — prepaid label vs. customer-paid.]
Refund timing
Approved refunds are issued to your original payment method within [TODO: X] business days of us receiving the return or approving the claim.
Exchanges
Wrong size or color? We'll swap it — just tell us the variant you'd like instead.
Non-returnable items
[TODO: list any exclusions, e.g. clearance or final-sale items.]
Placeholder content — replace with your finalized policy language before launch.