Getting it to you
Shipping Policy
Free U.S. shipping on orders over $49. Here's exactly how your order gets from our shelves to your pet.
Processing time
Orders are picked and packed from our fulfillment center in [TODO: CITY, STATE — fulfillment partner name]. Orders placed before [TODO: cutoff time] on business days ship the same day; everything else ships the next business day.
Delivery estimates
Most U.S. orders arrive in [TODO: X–Y] business days after they ship. Alaska, Hawaii, and U.S. territories may take longer.
Shipping rates
Standard U.S. shipping is $[TODO] and is free automatically on U.S. orders over $49 — the discount is applied at checkout.
Tracking
A tracking link is emailed the moment your order leaves the warehouse. If tracking hasn't updated within 48 hours, email us and we'll chase it down.
International orders
[TODO: confirm whether you ship internationally, and note that duties/taxes are the customer's responsibility if so.]
Lost or damaged packages
If your order arrives damaged or goes missing in transit, contact us within 30 days and we'll replace it or refund you.
Placeholder content — replace with your finalized policy language before launch.